Returns
Return Policy
We’re here to make sure you love what you wear. If something’s not quite right, we’ve made returns simple, clear, and conscious—just like our brand.
Return Eligibility
Return Window: Items must be returned within 14 days of delivery.
Condition: Products must be unworn, unwashed, and in original packaging with tags.
Non-Returnable Items:
Customized or final sale items
Items reported after the 14-day window
Defective or Incorrect Items: Must be reported within 5 days of delivery.
Clear photos of the issue must be included to initiate a return or exchange.
Return & Exchange Policy
How to Request a Return
To initiate a return, please email Justthahwtz@gmail.coms.com with:
1. Your full name and order number
2. Item(s) to be returned
3. Reason for return
4. A clear photo of the item in its current condition (front view, tags visible, damage if applicable
Once reviewed, we’ll email your Return Authorization and further instructions.
Shipping
Return shipping is the customer’s responsibility, unless the return is due to a damaged or incorrect item.
Use a trackable method; we are not responsible for lost returns.
Refunds & Store Credit
Returns are eligible for store credit or exchange only.
No cash or card refunds.
Store credit is issued within 5–7 business days after we receive and inspect the return.
Questions or concerns?
Contact us anytime at Justthahwtz@gmail.com